Refund Policy
Last updated: August 3, 2026
This Refund Policy explains how charges for your WorkCrew subscription work, and when a refund may apply. Your subscription is billed by our payment provider, Paddle.com, who acts as the Merchant of Record for this purchase.
1. Free trial
New accounts get a 15-day free trial with no credit card required. You are never charged during the trial — nothing to refund because nothing is charged until you actively pick a paid plan.
2. Subscription billing
Paid plans (Basic, Growth, Pro) are billed monthly in advance and renew automatically until you cancel. Charges are non-refundable for the period already billed, except as described below.
3. Cancelling your subscription
You can cancel anytime from Settings → Plan & billing. Cancelling stops future renewals, but does not refund the current billing period — you keep access until the end of the period you already paid for.
4. When we do offer a refund
We'll issue a full refund if you were charged due to a billing error or a technical issue on our side (for example, a duplicate charge), or if you cancel within 48 hours of a renewal charge and haven't meaningfully used the Service in that period. Contact us and we'll review it case by case.
5. How to request a refund
Email workcrewapp.us@gmail.com or call +1 (419) 484-0194 with your account email and the reason for the request. Since Paddle is the Merchant of Record, refunds are processed by Paddle back to your original payment method, usually within 5-10 business days of approval.
6. Contact
If you have questions about this Refund Policy, email us at workcrewapp.us@gmail.com or call +1 (419) 484-0194.